Reference

Understand the Terms Before You Start

These terms and conditions govern your use of luckyspins and form a binding agreement between you and us the moment you open an account.

Binding on account creationApplies to UPI, Paytm, PhonePe transactionsSubject to local law in IndiaUpdated terms notified via emailGoverned by jurisdiction of operation

Explore lobby Read FAQ

Explore the Full Scope of These Terms

luckyspins Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to luckyspins and eligibility to hold an account depends entirely on local law and is available only where local law permits. These terms apply to all account activity, including deposits made via UPI, Paytm, and PhonePe, as well as withdrawals, gameplay, and any promotional participation.

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We reserve the right to suspend or close accounts found to be in breach of any condition stated here. By continuing to use the platform after any update to these terms, you accept the revised version in full. All disputes arising under these terms are subject
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to the jurisdiction specified in our licence conditions. If you are uncertain whether access is permitted in your region, consult local legal counsel before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OUR TEAM

Reach Us With Any Terms Query

If any clause in these terms is unclear, or if you believe your account has been affected by a policy decision you did not expect, our support team is available to clarify and assist. Raising a concern early allows us to resolve it before it escalates to a formal dispute process.

Team online

Live Chat

Available around the clock directly from your account dashboard. Cite the specific clause number for the fastest resolution on any terms-related question.

Email Support

Send detailed queries to our compliance inbox. We aim to respond within 48 hours and will reference the relevant section of these terms in our reply.

Help Centre

Our self-service portal contains plain-language summaries of the key clauses, including account closure, fund returns, and dispute timelines.

HOW WE PROTECT YOUR ACCOUNT

Browse Our Account Security and Data Practices

Your account data, transaction history, and personal details are handled under strict internal policies aligned with the conditions of our operating licence.

Data Retention

We retain your account data for the period required by our licence conditions. After closure, personal data is anonymised within 90 days unless a legal hold applies.

Cookie Policy

Cookies are used to maintain your session and analyse lobby navigation. You can manage cookie preferences from the settings panel without affecting your ability to deposit or withdraw.

Account Security

Two-step verification is available for all accounts and strongly encouraged. Any login from an unrecognised device triggers an email alert to your registered address.

Who to Contact for Data Requests

Address data access or deletion requests to our compliance team via the dedicated email listed in your account settings. We respond within 30 days.

How to Request Changes

Submit corrections to your registered name, address, or payment details through the verification portal inside your account. Supporting documents are required for identity changes.

Third-Party Disclosure

We share data with payment processors such as UPI networks, Paytm, and PhonePe only as needed to complete transactions. No marketing data is passed to external parties.

Switch Between Common Terms Queries

The answers below address the clauses our account holders ask about most frequently. Each answer references the specific area of these terms so you can find the full wording without searching through the entire document.

These terms take effect the moment you complete account registration. Continuing to use luckyspins after any revision means you accept the updated version, which we will notify you about via your registered email address.

We will notify you of material changes at least 7 days in advance via email. Minor clarifications may be made immediately. Your continued use of the account after the effective date constitutes acceptance of the revised terms.

Verified balances in your account wallet are returned to your original deposit method — UPI, Paytm, or PhonePe — within 5 business days of closure, provided no outstanding dispute or investigation is in progress under these terms.

Submit your dispute in writing to our compliance email within 30 days of the decision. Include your account ID and the specific clause you believe was applied incorrectly. We acknowledge within 48 hours and resolve within 14 business days.

The same account terms apply regardless of your payment method. However, specific transaction limits and processing timelines for UPI, Paytm, and PhonePe are detailed in the Payments section of these terms and may differ by method.

Log in and navigate to Account Settings, then select Data Requests. You can download your transaction history or submit a deletion request there. Deletions are completed within 30 days, subject to any legal hold obligations we hold.

Access and eligibility depend on local law and are available only where local law permits. We recommend you confirm whether access is lawful in your specific state before opening an account or making any deposit.

Understand the Terms Before You Start

Reach Us With Any Terms Query

Live Chat

Email Support

Help Centre

Browse Our Account Security and Data Practices

Data Retention

Cookie Policy

Account Security

Who to Contact for Data Requests

How to Request Changes

Third-Party Disclosure

Switch Between Common Terms Queries

01 When do these terms come into effect for my account?

02 Can luckyspins change these terms without notice?

03 What happens to my funds if my account is closed under these terms?

04 How do I raise a formal dispute about a terms decision?

05 Does using UPI or PhonePe affect which terms apply to me?

06 How can I request a copy or deletion of my personal data?

07 Are these terms different for users accessing luckyspins from different Indian states?

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